Welcome to FOUR S GENTLEMEN LLC’s FAQ page. We hope the following questions and answers will help you better understand our products and services. If you have further questions, please feel free to contact us.
- Where can I purchase our products?
You can purchase our hats and waistcoats online directly through our website at foursgentlemenllc.org. We offer a convenient online shopping experience and a variety of payment options. - Do you guarantee the quality of your products?
Yes, we are committed to providing high-quality products. All our hats and waistcoats undergo rigorous quality inspections. If you discover any defects or damage upon receipt, please contact us within 30 days of receipt for a return or exchange. - How do I choose the right size?
We provide a size guide on each product page to help you choose the right size. We recommend that you use your actual measurements. When measuring, be sure to use a tape measure for an accurate measurement. If you have any questions, please contact our customer service team. - Do you offer free shipping?
We offer free shipping on orders that meet certain conditions. Please review our website’s “Shipping Policy” for details, including the applicable terms and conditions for free shipping. - How are order cancellations or changes handled?
After placing an order, if you need to cancel or change your order, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request before your order is processed, but please note that once an order has entered the shipping process, we are unable to process changes or cancellations. - Can I check the status of my order on our website?
Yes, you can check your order status by logging into your account. If you do not have an account, you can also track your order using the link provided in your order confirmation email. - What should I do if I received the wrong item?
If the item you received is not what you ordered, please contact us immediately with your order number and photographic evidence. We will assist you in resolving the issue and replacing the correct item. - What is your return policy?
We offer a 30-day return policy from the date you receive the item. Items must be unused, unwashed, and in their original packaging. When returning items, please ensure your original order confirmation is included. For more details on returns, please review our website’s return policy. - Do you accept international orders?
Yes, we do. Shipping costs and duties will vary depending on the destination; please review these during checkout.
If you have any further questions, please feel free to contact us. Thank you for choosing FOUR S GENTLEMEN LLC. We look forward to providing you with quality products and services!